Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request and may be used to provide you with access to special offers.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these agencies for marketing purposes.
At Safari Jewelry, our jewelry is handmade usually shipped within 24 hours, there are times when a product is in production and will require more time. In that case, the buyer will be contacted with an estimated ship date. All special orders require 4-6 weeks for shipment. Domestic purchases will ship UPS ground unless otherwise requested (additional shipping fees may apply). Please contact us regarding shipping and insurance for all International orders.
The security of your Personal Information is important to us. We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it.
Safari Jewelry is known for outstanding customer service. All returns must be pre-authorized and have a Return Authorization number included in the returned package. To obtain the RA #, please contact Safari Jewelry at 805-685-5955 prior to shipment. We reserve the right to refuse delivery of any unauthorized return.
New Purchases: Should you receive a product that you are dissatisfied with, it may be returned in like new condition and in the original packaging within 14 days for a full refund or exchange. Customer is responsible for shipping charges on all returns.
Repairs: Over the course of time, all well-worn jewelry will age. Should you have a piece of jewelry that is in need of repair or cleaning, please contact us and obtain an RA#. We will give you directions on how and where to return it. Depending on the condition and material of the piece, we can quote a time and price for repair or recommend replacement when necessary. Customer is responsible for all shipping charges.
If you have any questions, concerns, or comments about any of the above policies you may contact us using the information below:
PO Box 61606
Santa Barbara, CA 93160
We reserve the right to make changes to this policy. Changes to this policy will be posted.